Course curriculum

  • 1

    Welcome

    • Parent Interactions

    • Welcome

    • Learning Objectives
  • 2

    Introduction to Parent Interactions

    • Introduction to Parent Interactions

    • Small Moments, Big Impact

    • Connection through Conversation

    • Everyday Prompts to Strengthen Conversations

    • Conversation Tips
  • 3

    Drop Off and Pick up: Creating Calm and Collaboration

    • Drop Off and Pick Up: Creating Calm Collaboration

    • Positive Interactions at Drop off and Pick Up

    • Positive Interactions at Drop off and Pick Up 2

    • Positive Interactions at Drop off and Pick Up 3

    • Positive Interactions at Drop off and Pick Up 4

    • Tone Matters

    • Tone Video

    • Tone Tips

    • Nonverbal Messages Speak LOUDLY

    • Adjusting Verbal Cues

    • Adjusting Verbal Cues 2

    • Your Body Language Matters
  • 4

    Tough Talk

    • Tough Talk: Being Clear, Kind, Open and Honest

    • Intro

    • Honesty Builds Trust

    • Honesty Builds Trust 2

    • Kind =/= Sugar Coated

    • Kind =/= Sugar Coated 2

    • The Sandwich Method

    • The Sandwich Method in Action

    • Time it Right

    • Practical Tips for Timing it Right

    • Practical Tips for Timing it Right 2

    • Conversations Away from Kiddos
  • 5

    Keep it Professional: Confidentiality & Privacy

    • Keep it Professional: Confidentiality & Privacy

    • Introduction

    • When Parents Share Confidential Information

    • When Parents Share Confidential Information 2

    • When Parents Ask about Confidential Information

    • Parent Biting Video

    • When Parents Ask about Confidential Information 2

    • Talking with Parents About Sensitive Information

    • Talking with Parents About Sensitive Information 2

    • 3-Rs of Parent Communication

    • 3-Rs of Parent Communication 2

    • When to Involve a Director

    • When to Involve a Director 2
  • 6

    Setting Boundaries: Maintain Healhty, Respectful Limits

    • Setting Boundaries

    • Introduction

    • Maintaining Professionalism

    • Handling Boundaries

    • Handling Boundaries 2

    • Handling Boundaries 3

    • Dual Roles: Staff Who are Parents

    • Dual Roles: Staff Who are Parents 2

    • Keep Communication Focused

    • Keep Communication Focused 2
  • 7

    Conclusion

    • Wrap up & Reflection

    • Key Takeaways

    • Reflection of Learning